Business management is a skill that can be learned. Some
of the skills a good manager needs are explained in this
Coaching: When Not To Step In
Employees can't learn if their manager soes their work.
You have to let people make mistakes if they are to learn.
You can't just let them flounder on their own. Employee
Coaching: When To Step In helps you decide when to step
in and when to hang back and let them learn.
The Coffee Cup As a Management Tool
The best management tool may be a coffee cup. It gives
you an opportunity to sit with someone and listen to
them and learn. That kind of a conversation can be
powerful employee motivation.
Business Email Is Not A Teenage Chat Room
Businesses waste too much time and money due to
confusing emails. Treat business email as you would any
other business communication. Make it clear and to the
point. Don't let it sound like a teenage chat room.
Manage Older Workers
Gen X managers need to learn how to effectively
manage older workers. An aging work force will require
new skills of all managers and the older workers.
Reducing the workforce has become an automatic
response for companies who need to cut costs to
look good for Wall Street. It's wrong. It's counter-productive.
It should be a last resort, not a first choice.
From Your About.com Guide to Management.
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Is Guaranteed Customer Service Possible, Or
Is It A Pipedream?
In the course of researching a different subject,
I came across this exchange. The tone of the initial posting
really surprised me. Maybe we can't guarantee customer service,
but shouldn't that be our goal?