Don't ever underestimate the power of
positive feedback. We are quick to point out to someone when
they make a mistake. Sometimes we forget to acknowledge them
when they do something right. Giving positive feedback can be a
powerful tool for employee motivation. Here's how to use it most
Time Required: Very
1. Do it now. Positive
feedback is too important to let slide. Say something right
2. Make it public. While
negative feedback should be given privately, positive feedback
should be given publicly. Do it in front of as large a group as
3. Be specific. Don't
just say "Good job, Sally." Instead say something like "Hakim,
that new procedure you developed for routing service calls has
really improved our customer satisfaction. Thanks for coming up
4. Make a big deal out of it.
You don't want to assemble the entire company every time you
give positive feedback, but do as much ceremony as the action
5. Consider the receiver.
It is important to consider the feeling of the person receiving
the recognition. For a very shy person, thanking him in front of
his workgroup is probably most appropriate. For another person,
you might hang a banner, balloons, and streamers in the
6. Do it often. Don't
wait for the big successes. Celebrate the small ones too.
7. Do it evenly. Big
successes need big recognition; small successes need smaller
recognition. If you throw a party for every small success, you
diminish its effect for a big success.
8. Be sincere. Don't
praise someone for coming in on time. Don't congratulate someone
for just doing their job. People will see right through you.
Really mean it when you give positive feedback.